The Answers to All Your Questions
Welcome to the FAQ section of Kiddos Space!
Here, we’ve compiled answers to the most common questions about our indoor playground, trampoline park, arcade attractions, ticketing, and party room services. Whether you're planning a fun family outing, organizing a birthday celebration, or simply curious about what we offer, this guide will help you quickly find the information you need.
General FAQs
What are your hours of operation?
Weekdays: 11:00 AM – 10:00 PM
Weekends: 10:00 AM – 10:00 PM
Note: Trampoline park closes at 9:30 PM
Do you sell food or drinks?
Yes. We sell a variety of snacks and drinks.
Do you allow outside food?
Yes, most outside food is allowed.
Exceptions:
- Cake: Only allowed for private party room bookings due to carpeted flooring.
- No BBQs, cotton candy machines, or similar electrical equipment (may cause power outages).
- No alcohol is permitted on the premises.
- No open-flame food holders.
- No knives are allowed in the general area For cake cutting, please see our party section below.
Do you offer gift cards? Do you offer memberships?
Not currently, but we offer 10 group buy tickets for $175. Tickets are for 1.5 hours, and they can be used any time during the week. Tickets don’t expire.
Is there a storage area or lockers available?
We don’t have lockers, but we do have shoe cubbies.
Please note: We are not responsible for lost or damaged items.
Do you have a play area for young children?
Yes, we have a ball pit area suitable for younger kids.
Do you have a diaper-changing station?
Yes, located in the family restroom.
Do you have first aid or CPR-trained staff?
Yes. We have bandages, a choking-response kit, and an AED on site.
Can I park my bike/strollers?
Yes, bikes may be parked outside, and strollers can be parked inside; we are not responsible for loss or damage.
Is there seating for parents?
Yes, we have tables and chairs available for parents to rest. They are first-come, first-served basis.
Do you have a combo deal for trampoline tickets and the arcade?
Yes! Our combo includes:
- 1.5 hours of trampoline play.
- A VIP arcade card with 268 credits.
- This saves you $18 compared to the regular price.
Do you accept walk-ins?
Yes, except for parties. Parties must be booked in advance unless a room is available.
Behavior policy
Safety is our top priority. Guests who repeatedly break park rules may be asked to leave. Physical fighting, hitting, or aggressive behavior will result in immediate removal without refund.
Trampoline FAQs
What does an admission trampoline ticket include?
Admission includes access to the trampoline park for 1.5 hours, 2.5 hours, or a full day — depending on your purchase
Trampoline socks are not included. Grip socks are $3/pair, or you can bring your own.
Is there an age or height requirement?
Limit: 12 years old and/or under 4’6”.
Do adults need to purchase a ticket?
No. Adults may enter only to supervise children (if 5 and under) and are not permitted to jump.
Are special socks required?
Yes. All children must wear grip socks to enter the park.
Is a waiver required?
Yes. A signed waiver is required for every child.
- Paper waiver: Must be filled out every visit.
- Online waiver: Valid for one month.
Can adults go in with kids? Up to what age?
Adults may enter to supervise children up to age 12 or under 4’6”.
Can I add extra time? What happens if we go over time?
Yes. Overtime will be upgraded to a full-day pass — you’ll just pay the difference.
Can I leave and re-enter the trampoline park?
Yes, but the timer continues to run — time does not pause.
What if I lose my ticket or socks?
Ticket: Bring your receipt to the front desk for a replacement.
Socks: A new pair must be purchased.
Can we bring food or drinks into the trampoline area?
No food or drinks are allowed inside the trampoline park.
Can I get a refund if I don’t use my full time?
No. All sales are final — no refunds.
Are staff available to supervise?
Yes, our staff help maintain safety and enforce rules.
However, parents/guardians remain responsible for their children’s behavior. If rules are repeatedly broken, you may be asked to leave without a refund.
How do I know when my time is up?
Time starts once you enter the trampoline park. You can check the remaining time on the entry screen near the gate.
Arcade FAQs
How do I play arcade games?
Purchase an arcade card and then charge credits into the card.:
- Regular card: $2 activation fee.
- VIP card: $5 activation fee
What’s the difference between a VIP card and a Regular card?
VIP cards offer bonus credits each time you recharge — making them more cost-effective long term
What happens if I lose my card?
We can transfer your credits and tickets if you know your card number (you must provide a photo of the card number or receipt of purchase). You will need to pay an activation fee again. Once your old card is deactivated and the balance transferred, it cannot be used again.
Do arcade cards, credits, or tickets expire?
No, they never expire.
Can I buy prizes directly instead of using tickets?
Yes! Ask the front desk for individual prize prices.
Parties & Events FAQs
Do you provide decorations?
No. However, you’re welcome to decorate during your setup time.
Do you provide cake-cutting knives?
We do not allow any metal knives inside the facility.
Plastic cake-cutting knives are available for purchase at the front desk for $2 each
How many arcade cards are included in a party package?
One card is provided for the host. Additional cards are $2 each if you wish to split credits.
Can we bring our own food?
Yes, but no BBQs, cotton candy machines, or similar equipment (may cause power outages), open-flame food holders, alcohol
What can I not bring to my party?
- Pinatas.
- Confetti.
- Cotton candy machines or similar equipment.
- Weekday: $2,000 (pre-tax).
- Weekday: $2,000 (pre-tax).
Is there a cleanup fee?
No, as long as you clean within your 30-minute cleanup window. A $100 fee applies only for excessive mess requiring staff cleanup.
Are there other extra fees?
Only when applicable:
- Overtime: $100 for exceeding your reserved time.
- Unauthorized room use: $100 per room used.
- Excessive mess: $100 cleaning fee.
- Damage: Charged based on repair cost.
How much is an extra hour?
$10 per child (based on group size). Please book in advance (at the time of booking) — same-day extensions are not guaranteed.
Do babies or toddlers (1–2 years old) count toward the guest total?
Yes, if they can walk/play in the ball pit area.
Is there a limit on adults?
Generally, one adult per child. For more info, call us at 660-888-3333.
Do you offer private parties?
Yes, available mornings or evenings.
- Weekday: $2,000 (pre-tax).
- Weekends & holidays: $2,500 (pre-tax).
- Rates valid Sept–Nov, may vary by season.
For details, call 660-888-3333.
How far in advance should I book?
As soon as possible—slots fill quickly!
What is the deposit policy?
Deposits are 30% of the estimated total balance. They are non-refundable but will be applied toward your final balance.
If adding extra time, the total cost for the extra time will be included in your deposit.
Example: 10 kids * $10 for one extra hour = $100
Base deposit (30%) + $100 overtime = total due at booking.
Are deposits refundable?
No, deposits are non-refundable but applied to your final bill if you attend.
What if I need to reschedule?
- Within 72 hours: Considered a cancellation. Deposit is non-refundable and non-transferable.
- More than 72 hours in advance: Deposit can be held for up to 3 months toward a future booking.
Still Have Questions?
Didn’t see your question answered?
📞 Call us at (660) 888-3333 for immediate help, or use our Question Poll below. Please note: responses through the poll may take some time — thank you for your patience!